Terms of Use

Last Updated: June 2025

Welcome to qalanegrandresort.com (the "Website"), the official online presence of Qalane Grand Resort, located in Vancouver, British Columbia, Canada. This Website is owned and operated by , a company registered in Canada, with its registered legal address at 1055 West Hastings Street, Suite 1700, Vancouver, BC V6E 2E9, Canada (hereinafter referred to as "we," "us," or "our").

Please read these Terms of Use ("Terms") carefully before accessing or using this Website. By accessing, browsing, or using this Website in any manner, you acknowledge that you have read, understood, and agree to be bound by these Terms and all applicable laws and regulations of Canada. If you do not agree to these Terms, you must immediately discontinue your use of this Website.

1. Acceptance of Terms

By accessing or using the Website hosted at qalanegrandresort.com, you confirm that:

  • You have read, understood, and agree to be legally bound by these Terms of Use;
  • You are at least 18 years of age or the legal age of majority in your province or territory of residence, whichever is higher;
  • You are accessing this Website voluntarily and for lawful purposes only;
  • You consent to the collection and use of your information as described in our Privacy Policy;
  • You agree to comply with all applicable federal, provincial, and local laws of Canada while using this Website.

reserves the right to modify, update, or revise these Terms at any time without prior notice. Any changes will be effective immediately upon posting to the Website. It is your responsibility to review these Terms periodically. Your continued use of the Website following the posting of any changes constitutes your acceptance of such changes.

2. Age Restriction

2.1 Minimum Age Requirement

This Website, and the services, amenities, and gaming facilities offered by Qalane Grand Resort Inc., are strictly intended for individuals who are 18 years of age or older. In accordance with applicable Canadian law, including provincial gaming and liquor regulations, access to casino gaming services, the purchase of alcoholic beverages, and certain other resort services are legally restricted to adults who have reached the minimum legal age.

2.2 Prohibition on Minors

Individuals under the age of 18 are strictly prohibited from:

  • Creating an account or registering on this Website;
  • Accessing any gambling, gaming, or wagering-related content or services;
  • Making reservations for or accessing casino floor services;
  • Purchasing or consuming alcohol-related services promoted on this Website;
  • Participating in any promotions, contests, or loyalty programs offered through this Website.

2.3 Age Verification

reserves the right to verify the age of any user at any time. We may request government-issued identification documents for age verification purposes. If we determine or have reasonable grounds to believe that a user is under the age of 18, we reserve the right to immediately suspend or terminate that user's access to the Website and any associated services without notice or liability.

2.4 Parental Responsibility

Parents and legal guardians are responsible for monitoring and supervising their children's online activities. strongly encourages parents and guardians to use appropriate parental control tools and to ensure that minors in their care do not access this Website or its services.

3. User Obligations

3.1 Lawful Use

You agree to use this Website only for lawful purposes and in a manner that does not infringe the rights of others or restrict or inhibit anyone else's use or enjoyment of the Website. You shall comply with all applicable laws and regulations of Canada, including but not limited to the Criminal Code of Canada, the Personal Information Protection and Electronic Documents Act (PIPEDA), the Canadian Anti-Spam Legislation (CASL), and applicable provincial gaming and consumer protection laws.

3.2 Prohibited Conduct

When using this Website, you agree that you will not:

  • Use the Website for any fraudulent, deceptive, or unlawful purpose;
  • Attempt to gain unauthorized access to any part of the Website, its servers, or any connected systems or networks;
  • Upload, transmit, or distribute any viruses, malware, spyware, or any other harmful or malicious code;
  • Engage in any conduct that may damage, disable, overburden, or impair the Website or interfere with other users' access;
  • Scrape, harvest, or otherwise collect data from the Website without prior written consent from ;
  • Reproduce, duplicate, copy, sell, or exploit any portion of the Website for commercial purposes without our express written authorization;
  • Misrepresent your identity or impersonate any person or entity;
  • Post or transmit any content that is defamatory, obscene, offensive, threatening, or otherwise objectionable;
  • Use the Website to send unsolicited commercial communications (spam) in violation of CASL or any other applicable law;
  • Engage in money laundering or any other activities prohibited under the Proceeds of Crime (Money Laundering) and Terrorist Financing Act.

3.3 Account Responsibility

If you create an account on this Website, you are solely responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to notify immediately at info@qalanegrandresort.com if you suspect any unauthorized use of your account. We will not be liable for any loss or damage arising from your failure to protect your account information.

3.4 Accuracy of Information

You agree to provide accurate, current, and complete information when making reservations, creating accounts, or otherwise interacting with the Website. reserves the right to deny service or cancel reservations if inaccurate or misleading information is provided.

3.5 Responsible Gambling

is committed to promoting responsible gambling. If you choose to use any gaming or gambling services offered at Qalane Grand Resort, you acknowledge that gambling involves risk and that you are participating voluntarily and at your own discretion. We encourage all guests to gamble responsibly and in compliance with applicable Canadian gaming regulations. Resources for responsible gambling are available through the British Columbia Lottery Corporation (BCLC) and GameSense at www.gamesense.com.

4. Intellectual Property

All content on this Website, including but not limited to text, graphics, logos, images, audio clips, video, data, and software, is the property of or its content suppliers and is protected under Canadian copyright, trademark, and other intellectual property laws, including the Copyright Act (R.S.C., 1985, c. C-42) and the Trademarks Act (R.S.C., 1985, c. T-13).

You are granted a limited, non-exclusive, non-transferable, revocable license to access and use this Website for personal, non-commercial purposes only. You may not reproduce, republish, distribute, transmit, display, or create derivative works from any content on this Website without the prior written consent of

5. Privacy and Data Protection

collects, uses, and discloses personal information in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable British Columbia privacy legislation, including the Personal Information Protection Act (PIPA) of British Columbia. By using this Website, you consent to the collection and use of your personal information as outlined in our Privacy Policy, which is incorporated into these Terms by reference and available at qalanegrandresort.com/privacy-policy.

6. Disclaimers and Limitation of Liability

6.1 Website Provided "As Is"

This Website and all content, services, and materials available through it are provided on an "as is" and "as available" basis, without any warranties or representations of any kind, either express or implied, to the fullest extent permitted by applicable Canadian law. expressly disclaims all warranties, including but not limited to implied warranties of merchantability, fitness for a particular purpose, non-infringement, and accuracy of information.

6.2 No Warranty of Accuracy

While makes reasonable efforts to ensure the accuracy and currency of information on this Website, we do not warrant or guarantee that:

  • The Website or its content will be error-free, uninterrupted, or free from viruses or other harmful components;
  • Information regarding room availability, pricing, promotions, or services is always accurate or up-to-date;
  • The Website will meet your specific requirements or expectations.

6.3 Limitation of Liability

To the maximum extent permitted by applicable law in Canada, , its directors, officers, employees, agents, licensors, and service providers shall not be liable for any direct, indirect, incidental, special, consequential, punitive, or exemplary damages arising out of or in connection with:

  • Your use of, or inability to use, this Website or its content;
  • Any unauthorized access to or alteration of your transmissions or data;
  • Any errors, inaccuracies, or omissions in content provided on the Website;
  • Any interruption, suspension, or termination of the Website;
  • Any losses or damages resulting from your reliance on information obtained through this Website;
  • Any matters beyond our reasonable control, including but not limited to force majeure events.

In any event, the total aggregate liability of to you for any claims arising under or related to these Terms shall not exceed the amount actually paid by you to in the twelve (12) months preceding the event giving rise to the claim, or CAD $100.00, whichever is greater.

6.4 Third-Party Links

This Website may contain links to third-party websites for your convenience and information. does not endorse, control, or assume any responsibility for the content, privacy practices, or availability of third-party websites. Your use of any third-party websites is at your own risk and subject to their respective terms and conditions.

6.5 Indemnification

You agree to indemnify, defend, and hold harmless , its affiliates, directors, officers, employees, and agents from and against any claims, liabilities, damages, losses, costs, and expenses (including reasonable legal fees) arising out of or related to your use of this Website, your violation of these Terms, or your violation of any applicable law or the rights of any third party.

7. Governing Law and Dispute Resolution

7.1 Governing Law

These Terms of Use and any disputes arising out of or related to them or your use of this Website shall be governed by and construed in accordance with the laws of the Province of British Columbia and the federal laws of Canada applicable therein, without regard to any conflict of law principles that would require the application of the laws of another jurisdiction.

7.2 Jurisdiction

You hereby irrevocably submit to the exclusive jurisdiction of the courts of competent jurisdiction located in Vancouver, British Columbia, Canada, to resolve any legal matter or dispute arising out of or related to these Terms or your use of this Website. You waive any objection to the exercise of jurisdiction over you by such courts and to venue in such courts.

7.3 Informal Resolution

Before initiating any formal legal proceedings, you agree to first attempt to resolve any dispute informally by contacting in writing at the address below or by email at legal@qalanegrandresort.com. We will make reasonable efforts to resolve the dispute within thirty (30) days of receiving your written notice. If the dispute cannot be resolved informally within that period, either party may pursue formal legal remedies as provided herein.

7.4 Arbitration

At the sole discretion of , disputes that cannot be resolved informally may be submitted to binding arbitration in accordance with the arbitration rules of the British Columbia International Commercial Arbitration Centre (BCICAC) or such other recognized arbitration body as mutually agreed upon. Any arbitration shall be conducted in the English language and shall take place in Vancouver, British Columbia, Canada. The arbitrator's decision shall be final and binding and may be entered as a judgment in any court of competent jurisdiction.

7.5 Class Action Waiver

To the extent permitted by applicable Canadian law, you agree that any dispute resolution proceedings will be conducted on an individual basis only. You waive any right to participate in any class action lawsuit or class-wide arbitration against

8. Responsible Gaming Commitment

is committed to the promotion of responsible gambling practices in compliance with all applicable British Columbia and Canadian gaming regulations, including those administered by the Gaming Policy and Enforcement Branch (GPEB) of British Columbia and the British Columbia Lottery Corporation (BCLC). We support voluntary self-exclusion programs and encourage any guest who believes they may have a gambling problem to seek assistance. For help and resources, please visit:

9. Termination of Access

reserves the right, in its sole discretion and without prior notice or liability, to suspend, restrict, or terminate your access to this Website and any services offered herein, for any reason, including but not limited to:

  • Violation of any provision of these Terms;
  • Conduct that we believe is harmful to other users, third parties, or the interests of ;
  • Requests by law enforcement or regulatory authorities;
  • Circumstances beyond our reasonable control.

Upon termination, all rights and licenses granted to you under these Terms will immediately cease. Provisions of these Terms which by their nature should survive termination shall survive, including but not limited to intellectual property provisions, disclaimers, indemnification obligations, and dispute resolution provisions.

10. Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction in Canada, the remaining provisions shall continue in full force and effect. The invalid or unenforceable provision shall be modified to the minimum extent necessary to make it valid and enforceable, consistent with the original intent of the parties.

11. Entire Agreement

These Terms of Use, together with our Privacy Policy and any other legal notices or agreements published by on this Website, constitute the entire agreement between you and with respect to your use of the Website and supersede all prior or contemporaneous agreements, representations, and understandings between the parties relating to the subject matter hereof.

12. Contact Information

If you have any questions, concerns, or inquiries regarding these Terms of Use, please contact us at:


1055 West Hastings Street, Suite 1700
Vancouver, BC V6E 2E9
Canada
Email: legal@qalanegrandresort.com
Website: www.qalanegrandresort.com