Cookie Policy
Last Updated: June 2025
This Cookie Policy explains how , with its registered legal address at , operating the Qalane Grand Resort website (the "Site"), uses cookies and similar tracking technologies when you visit our website. This policy describes what these technologies are, why we use them, and your rights to control their use.
For any privacy-related questions or concerns, you may contact us at: info@qalanegrandresort.com.
Please read this Cookie Policy carefully. By continuing to use our Site, you acknowledge that you have read and understood this policy. Your use of cookies (other than strictly necessary cookies) is subject to your consent, which you may provide or withdraw at any time as described below.
1. What Are Cookies?
Cookies are small text files that are stored on your device (computer, tablet, smartphone, or other internet-enabled device) when you visit a website. Cookies are widely used by website operators to make their websites work, to work more efficiently, and to provide analytical and marketing information to site owners.
Cookies contain a unique identifier — a string of letters and numbers — that is transferred to your device via your web browser. The information they collect is transmitted back to the originating website on each subsequent visit, or to another website that recognises the same cookie.
In addition to cookies, we may also use related tracking technologies such as:
- Web beacons (pixel tags): Tiny invisible images embedded in web pages or emails that allow us to track whether a page or email has been viewed.
- Local storage objects: Data stored locally in your browser that persists beyond a single session and is not automatically deleted when the browser is closed.
- Session storage: Data stored temporarily for the duration of a single browsing session.
- Scripts and SDKs: Small pieces of code loaded by third-party services that may set or read cookies on your device.
Cookies can be session cookies (deleted automatically when you close your browser) or persistent cookies (remaining on your device for a set period or until you delete them). They can be set by us (first-party cookies) or by third-party services we use on our Site (third-party cookies).
2. Why Do We Use Cookies?
uses cookies and similar technologies for the following general purposes:
- To ensure our Site functions correctly and securely.
- To remember your preferences and settings during and between visits.
- To understand how visitors interact with our Site so we can improve it.
- To deliver personalised content and targeted advertising relevant to your interests.
- To measure the effectiveness of our marketing campaigns.
- To protect our Site against fraud, abuse, and security threats.
- To comply with our legal and regulatory obligations under applicable Canadian privacy law, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and the British Columbia Personal Information Protection Act (PIPA).
3. Types of Cookies We Use
We categorise the cookies used on this Site into four main types, as described below.
3.1 Strictly Necessary (Essential) Cookies
These cookies are essential for the Site to function and cannot be switched off in our systems. They are usually set in response to actions you take, such as setting your privacy preferences, logging in, filling in forms, or making a reservation. These cookies do not store any personally identifiable information. Without these cookies, certain features of the Site cannot be provided.
Legal basis: Legitimate interest / contractual necessity. Your consent is not required for strictly necessary cookies.
| Cookie Name | Provider | Purpose | Duration | Type |
|---|---|---|---|---|
| __cf_bm | Cloudflare | Used by Cloudflare's bot management system to distinguish between humans and automated bots accessing the Site, and to protect against malicious traffic and DDoS attacks. | 30 minutes | First-party / Third-party |
| cf_clearance | Cloudflare | Stores the result of a successful browser challenge (e.g., CAPTCHA) so that the same challenge is not repeated during the session. Ensures continued access to protected pages. | Session / 1 year | First-party / Third-party |
| __cfruid | Cloudflare | Used to identify trusted web traffic and maintain Cloudflare security services. Associated with the Cloudflare Rate Limiting feature. | Session | First-party / Third-party |
| PHPSESSID | Preserves the user's session state across page requests, including login status and booking data. | Session | First-party | |
| cookie_consent | Stores the user's cookie consent preferences so that the consent banner is not repeatedly displayed. | 1 year | First-party | |
| csrf_token | Security cookie used to prevent Cross-Site Request Forgery (CSRF) attacks when submitting forms on the Site. | Session | First-party |
3.2 Performance and Analytics Cookies
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our Site. They help us understand which pages are the most and least popular and how visitors move around the Site. All information collected by these cookies is aggregated and, where possible, anonymised. If you do not allow these cookies, we will not know when you have visited our Site and will not be able to monitor its performance.
Legal basis: Your consent. These cookies are only placed on your device when you have accepted the relevant cookie category.
| Cookie Name | Provider | Purpose | Duration | Type |
|---|---|---|---|---|
| _ga | Google Analytics (Google LLC) | Registers a unique ID used to generate statistical data on how you use the Site. Used to distinguish users and sessions. | 2 years | Third-party |
| _ga_[ID] | Google Analytics (Google LLC) | Used by Google Analytics 4 to persist session state and measure activity across sessions for the same user. | 2 years | Third-party |
| _gid | Google Analytics (Google LLC) | Registers a unique ID used to generate statistical data on how you use the Site. Expires quickly to capture daily sessions. | 24 hours | Third-party |
| _gat | Google Analytics (Google LLC) | Used to throttle request rates to Google Analytics — limits the collection of data on high-traffic sites. | 1 minute | Third-party |
| _gac_[ID] | Google Analytics / Google Ads (Google LLC) | Contains campaign-related information for the user. If you have linked your Google Analytics and Google Ads accounts, this cookie will be read by Google Ads. | 90 days | Third-party |
| _hjSessionUser_[ID] | Hotjar Ltd. | Set to ensure data from subsequent visits to the same site are attributed to the same user ID. Allows Hotjar to track user behaviour for heatmaps and session recordings. | 1 year | Third-party |
| _hjSession_[ID] | Hotjar Ltd. | Holds current session data. Ensures subsequent requests in the session window are attributed to the same session. | 30 minutes | Third-party |
3.3 Functional Cookies
These cookies enable the Site to provide enhanced functionality and personalisation, such as remembering your language preferences, room selections, or previous interactions. They may be set by us or by third-party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these features may not function properly.
Legal basis: Your consent.
| Cookie Name | Provider | Purpose | Duration | Type |
|---|---|---|---|---|
| lang | Stores your preferred language setting so it is remembered on return visits. | 1 year | First-party | |
| currency_pref | Stores your selected currency preference for displaying room and service prices. | 1 year | First-party | |
| recently_viewed | Records recently viewed rooms and amenities to enhance personalisation on subsequent visits. | 30 days | First-party |
3.4 Marketing and Targeting Cookies
These cookies are set through our Site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant advertisements on other sites. They work by uniquely identifying your browser and internet device. If you do not allow these cookies, you will experience less targeted advertising. Please note that opting out does not mean you will no longer see advertisements — they will simply be less relevant to you.
Legal basis: Your consent.
| Cookie Name | Provider | Purpose | Duration | Type |
|---|---|---|---|---|
| _fbp | Meta Platforms Inc. (Facebook Pixel) | Used by Facebook/Meta to deliver a series of advertisement products such as real-time bidding from third-party advertisers. Tracks user behaviour across websites for retargeting purposes. | 90 days | Third-party |
| _fbc | Meta Platforms Inc. (Facebook Pixel) | Contains the click identifier (fbclid) appended to URLs when users arrive from a Facebook ad. Used to link ad clicks to on-site conversions. | 2 years | Third-party |
| fr | Meta Platforms Inc. | Used by Facebook to deliver, measure, and improve the relevancy of ads. Contains a unique browser and user identifier. | 90 days | Third-party |
| ads/ga-audiences | Google Ads (Google LLC) | Used by Google Ads to re-engage visitors that are likely to convert to customers based on the visitor's online behaviour across websites. | Session | Third-party |
| IDE | Google DoubleClick (Google LLC) | Used by Google DoubleClick to register and report the website user's actions after viewing or clicking one of the advertiser's ads. Used for measuring campaign effectiveness and retargeting. | 1 year | Third-party |
| test_cookie | Google LLC (doubleclick.net) | Used to check whether the user's browser supports cookies. No personal data is stored. | 15 minutes | Third-party |
| _ttp | TikTok Inc. (TikTok Pixel) | Used by TikTok to measure the effectiveness of advertisements and to attribute conversions to TikTok ad campaigns. | 13 months | Third-party |
| _pin_unauth | Pinterest Inc. (Pinterest Tag) | Used by Pinterest to track visits to websites that have implemented the Pinterest tag for advertising attribution and audience building. | 1 year | Third-party |
| muid | Microsoft Advertising (Bing Ads / UET Tag) | Used by Microsoft Bing Ads to track visitors who click on Bing ads and to measure conversion events and retarget users. | 1 year | Third-party |
4. Third-Party Cookies and External Services
Some cookies found on our Site are placed by third-party service providers that we engage to support our operations. These third parties may independently collect data about your online activities across different websites over time. The third-party services currently used on our Site include, but may not be limited to:
- Cloudflare, Inc. — Content delivery network and security services. Cloudflare may set cookies to protect the Site from malicious traffic and to optimise performance. Cloudflare's privacy policy is available at https://www.cloudflare.com/privacypolicy/.
- Google LLC — Google Analytics, Google Ads, and DoubleClick. Google processes data on servers potentially outside Canada, including in the United States. Google's privacy policy is available at https://policies.google.com/privacy. You may opt out of Google Analytics specifically by installing the Google Analytics Opt-out Browser Add-on: https://tools.google.com/dlpage/gaoptout.
- Meta Platforms Inc. — Facebook Pixel. Meta may process data in the United States. Meta's privacy policy is available at https://www.facebook.com/privacy/policy/.
- Hotjar Ltd. — Session recordings and heatmap analytics. Hotjar's privacy policy is available at https://www.hotjar.com/legal/policies/privacy/.
- TikTok Inc. — TikTok advertising pixel. TikTok's privacy policy is available at https://www.tiktok.com/legal/page/global/privacy-policy/en.
- Pinterest, Inc. — Pinterest advertising tag. Pinterest's privacy policy is available at https://policy.pinterest.com/en/privacy-policy.
- Microsoft Corporation — Microsoft Advertising (Bing Ads / Universal Event Tracking). Microsoft's privacy policy is available at https://privacy.microsoft.com/en-us/privacystatement.
We do not control these third-party cookies or how personal data is processed by these providers once collected. We encourage you to review the privacy policies of each third-party provider for more information about their data practices.
Where third-party providers process personal data outside of Canada, we take reasonable steps to ensure that appropriate safeguards are in place in accordance with applicable Canadian privacy legislation.
5. Your Consent
When you first visit our Site, you will be presented with a Cookie Consent Banner that allows you to make informed choices about which categories of cookies you accept or decline. Strictly necessary cookies are always active as they are required for the Site to function. For all other cookie categories — analytics, functional, and marketing — your explicit consent is required before those cookies are activated.
By clicking "Accept All Cookies", you consent to the placement of all categories of cookies on your device. By clicking "Manage Preferences" or "Customise Settings", you can choose to enable or disable specific categories of non-essential cookies. By clicking "Reject Non-Essential Cookies", only strictly necessary cookies will be placed.
Your consent is voluntary. Declining non-essential cookies will not prevent you from accessing the core content and services on our Site, although some features may be limited.
We record a timestamp and the details of your consent choice for compliance purposes. Your consent applies to the current domain and will remain valid for 12 months, after which we will ask you to renew your preferences.
6. Managing and Withdrawing Cookie Consent
You have the right to withdraw your consent to non-essential cookies at any time, without affecting the lawfulness of processing based on consent given before withdrawal.
6.1 Through Our Cookie Preference Centre
You can update or withdraw your cookie preferences at any time by accessing our Cookie Preference Centre, which is available via the "Cookie Settings" link found in the footer of every page on our Site. Once you change your settings, the updated preferences will take effect immediately.
6.2 Through Your Browser Settings
Most web browsers allow you to control cookies through their settings. You can typically set your browser to:
- Accept all cookies.
- Notify you when a cookie is set.
- Reject all cookies.
- Delete cookies already stored on your device.
Instructions for managing cookies in common browsers are available at the following links:
- Google Chrome: https://support.google.com/chrome/answer/95647
- Mozilla Firefox: https://support.mozilla.org/en-US/kb/enhanced-tracking-protection-firefox-desktop
- Microsoft Edge: https://support.microsoft.com/en-us/microsoft-edge/delete-cookies-in-microsoft-edge-63947406
- Apple Safari (macOS): https://support.apple.com/guide/safari/manage-cookies-sfri11471/mac
- Apple Safari (iOS): https://support.apple.com/en-us/HT201265
Please be aware that restricting cookies through browser settings may affect the functionality of our Site and other websites you visit. Deleting cookies through your browser will not prevent new cookies from being set if your consent is still recorded in our system; in that case, please also update your preferences via our Cookie Preference Centre.
6.3 Opting Out of Interest-Based Advertising
You may opt out of interest-based advertising by visiting the following industry opt-out tools:
- Digital Advertising Alliance of Canada (DAAC): https://youradchoices.ca/
- Network Advertising Initiative (NAI): https://optout.networkadvertising.org/
- Digital Advertising Alliance (DAA — US): https://optout.aboutads.info/
Please note that opting out through these tools is browser- and device-specific. If you use multiple devices or browsers, you will need to opt out on each one separately.
7. Cookies and Gambling Compliance
As a hotel-casino resort, is subject to applicable gambling regulations in the Province of British Columbia. We may use certain cookies to support responsible gambling features on our Site, including:
- Verifying your age and identity in connection with gambling-related pages or services.
- Remembering responsible gambling settings, self-exclusion status, or deposit limits that you have configured.
- Monitoring for access attempts by individuals who have registered for self-exclusion programmes.
- Complying with record-keeping obligations required under provincial gaming regulations.
Cookies used for the above purposes are categorised as strictly necessary or functional, and their use is based on legal obligation or legitimate interest where applicable.
8. Data Retention
The retention period for cookies varies depending on the type of cookie:
- Session cookies are deleted automatically when you close your browser.
- Persistent cookies remain on your device for the duration specified in the cookie tables above, or until you delete them.
- Data collected through analytics cookies is typically retained by third-party providers (e.g., Google Analytics) for a period of up to 26 months from the date of collection, unless you exercise your right to erasure.
- Marketing cookie data is retained in accordance with the respective third-party provider's data retention policy.
For more information about how we retain personal data generally, please refer to our Privacy Policy.
9. Children's Privacy
Our Site is not directed at individuals under the age of 19 (the legal age for gambling and casino services in British Columbia). We do not knowingly collect personal information from minors through cookies or any other means. If you are a parent or guardian and believe that your child has provided us with personal data, please contact us immediately at info@qalanegrandresort.com, and we will take prompt steps to delete such data.
10. Cross-Border Data Transfers
Some of the third-party service providers identified in this Cookie Policy are located outside of Canada, including in the United States and the European Union. When personal data collected through cookies is transferred to these countries, we rely on the following safeguards to ensure adequate protection:
- Contractual clauses and data processing agreements with third-party providers.
- Third-party providers' participation in recognised data transfer frameworks (e.g., EU-US Data Privacy Framework where applicable).
- Our assessment that the destination country provides a comparable level of protection to Canadian privacy law, to the extent required under PIPEDA and BC PIPA.
Please be aware that once data is transferred abroad, it may be subject to the laws of the receiving country, including potential disclosure to government authorities.
11. Your Privacy Rights
Under applicable Canadian privacy legislation, including PIPEDA and BC PIPA, you have the following rights regarding your personal data collected through cookies:
- Right of access: You may request confirmation of whether we process personal data about you and, if so, access to that data.
- Right to correction: You may request that we correct inaccurate or incomplete personal data.
- Right to withdraw consent: You may withdraw consent to the use of non-essential cookies at any time without detriment.
- Right to erasure: In certain circumstances, you may request that we delete personal data collected through cookies.
- Right to complain: You have the right to lodge a complaint with the Office of the Privacy Commissioner of Canada (OPC) at www.priv.gc.ca, or with the Office of the Information and Privacy Commissioner for British Columbia (OIPC BC) at www.oipc.bc.ca, if you believe your privacy rights have been violated.
To exercise any of the above rights, please contact us at: info@qalanegrandresort.com. We will respond to your request within the timeframes required by applicable law, generally within 30 days.
12. Changes to This Cookie Policy
reserves the right to modify or update this Cookie Policy at any time to reflect changes in applicable law, technology, or our business practices. When we make material changes to this policy, we will:
- Update the "Last Updated" date at the top of this page.
- Display a notice on our Site informing you of the changes.
- Where required by law, seek renewed consent from you for any new categories of cookies.
We encourage you to review this Cookie Policy periodically to stay informed about how we use cookies. Your continued use of our Site after the effective date of any changes constitutes your acknowledgement of the updated policy, subject to any consent obligations under applicable law.
13. Links to Our Privacy Policy
This Cookie Policy forms part of, and should be read in conjunction with, our full Privacy Policy, which sets out in detail how Qalane Grand Resort Inc. collects, uses, discloses, retains, and protects personal information across all of our services and operations, including our hotel, casino, dining, and events facilities.
Our Privacy Policy also provides additional information about your rights under PIPEDA and BC PIPA, how to submit a privacy complaint, and how to reach our Privacy Officer.
14. Contact Us
If you have any questions, concerns, or requests regarding this Cookie Policy or our use of cookies, please contact us:
- Legal Entity:
- Registered Address:
- Email: info@qalanegrandresort.com
We are committed to resolving any concerns you may have about our privacy and cookie practices in a timely and transparent manner.