Responsible Gambling Policy

At Qalane Grand Resort, we believe that gambling should always be an enjoyable and entertaining experience. We are deeply committed to fostering a safe, responsible, and supportive environment for every guest who visits our casino floor. This policy has been established and is maintained by , located at 1055 West Hastings Street, Suite 1700, Vancouver, BC V6E 2E9, Canada.

We understand that for a small number of people, gambling can become a serious concern. We take that reality seriously, and we want every guest to know that help, support, and resources are always available — without judgment.

Our Commitment to Responsible Gambling

Qalane Grand Resort is committed to providing a gambling environment that prioritizes the well-being of our guests, staff, and the broader community. Our responsible gambling program is built on four core principles:

  • Prevention: We actively work to prevent problem gambling before it starts by promoting informed and mindful play.
  • Awareness: We provide clear, accessible information about the risks associated with gambling and the tools available to manage them.
  • Support: We connect guests who may be struggling with trusted professional resources and in-house assistance.
  • Integrity: We conduct all gaming operations fairly, transparently, and in full compliance with applicable British Columbia and Canadian regulations.

Our team members are trained to recognize the signs of problem gambling and are empowered to approach guests with care and compassion. You will never be made to feel embarrassed or ashamed for seeking help at Qalane Grand Resort.

Age Policy: You Must Be 18 or Older to Gamble

Gambling at Qalane Grand Resort is strictly reserved for guests who are 18 years of age or older. This is both a legal requirement and a fundamental ethical commitment on our part. We take underage gambling extremely seriously.

How We Enforce Our Age Policy

  • Valid government-issued photo identification is required for all guests wishing to access our casino facilities.
  • Accepted forms of ID include a passport, provincial driver's licence, or any other government-issued document that includes your name, photograph, and date of birth.
  • Our staff are trained and authorized to request identification from any guest at any time if there is any doubt about their age.
  • Any individual who cannot provide valid proof of age will be respectfully declined entry to gaming areas.
  • Knowingly allowing a minor to gamble is a serious offence. We cooperate fully with law enforcement and regulatory authorities in all such matters.

If you are a parent or guardian, we encourage you to speak openly with young people about the risks of gambling and to ensure they do not access gambling services, including online platforms.

Recognizing the Signs of Problem Gambling

Problem gambling can affect anyone, regardless of age, background, or income. It often develops gradually, and many people do not recognize the warning signs until the impact on their life has become significant. We encourage you to reflect honestly on your own gambling habits, and to look out for those you care about.

Common Warning Signs

  • Spending more money on gambling than you can afford to lose
  • Borrowing money, selling possessions, or going into debt to fund gambling
  • Feeling restless, irritable, or anxious when you try to cut back or stop gambling
  • Chasing losses — continuing to gamble in an attempt to win back money you have lost
  • Lying to family members, friends, or colleagues about the extent of your gambling
  • Neglecting work, school, or personal relationships because of time spent gambling
  • Using gambling as a way to escape stress, anxiety, depression, or other emotional difficulties
  • Feeling a loss of control over when you start or stop gambling
  • Gambling with money that was intended for rent, bills, food, or other essential expenses
  • Feeling guilt or shame after a gambling session

If you recognize any of these signs in yourself or someone you care about, please know that you are not alone, and that support is available. Reaching out is a sign of strength, not weakness.

Tools to Help You Stay in Control

We offer a range of practical tools to help our guests gamble responsibly and maintain control over their activity. These tools are available to all guests and can be accessed by speaking with any member of our Guest Services or Casino Host team.

Deposit and Spending Limits

You may set personal spending limits on your activity at our casino. Our team can help you establish and enforce these limits to ensure that your gambling remains within a budget that is comfortable and sustainable for you.

Time Limits and Reminders

Time can pass quickly in a casino environment. We encourage guests to set a time limit for their visit before they begin playing. Our staff can provide reminders upon request, and we encourage taking regular breaks away from the gaming floor.

Reality Checks

Staying aware of how long you have been gambling and how much you have spent is one of the most effective ways to maintain control. We encourage all guests to pause periodically during their visit and honestly assess their situation before continuing.

Self-Exclusion Programme

Our self-exclusion programme is one of the most powerful tools available to guests who feel they need a break from gambling. By voluntarily enrolling in the self-exclusion programme, you can request to be excluded from our casino premises for a defined period of time or on a permanent basis.

  • Self-exclusion requests are taken seriously and treated with complete confidentiality.
  • During the exclusion period, you will be refused entry to our gaming areas and your player account, if applicable, will be suspended.
  • Winnings obtained during an exclusion period may be forfeited in accordance with applicable regulations.
  • To initiate a self-exclusion request, please speak with a member of our Guest Services team, visit the Casino Cage, or contact us directly at the address below.

In addition to our in-house programme, British Columbia residents may also register for provincial self-exclusion through the GameSense programme, administered by the British Columbia Lottery Corporation (BCLC). GameSense advisors are also available on-site at our casino to provide free, confidential support.

Cooling-Off Periods

If you feel you need a short break without committing to a full self-exclusion, you may request a temporary cooling-off period. This allows you to step back from gambling for a shorter defined timeframe to regain perspective.

Voluntary Account Closure

If you hold a player loyalty or rewards account with Qalane Grand Resort, you may request that it be closed at any time. Please contact our Guest Services team for assistance with this process.

Support for Friends and Family

Problem gambling does not only affect the individual — it can place significant emotional, financial, and relational strain on those closest to them. If someone you love is struggling with gambling, you deserve support too.

We encourage friends and family members to seek guidance from the resources listed below. Many organizations offer dedicated support services for the loved ones of those affected by problem gambling, including counselling, peer support groups, and practical financial advice.

Helplines and Support Resources

If you or someone you know needs help, please do not hesitate to reach out. All of the services listed below are confidential and many are available 24 hours a day, 7 days a week.

Canada & British Columbia

  • Problem Gambling Helpline (British Columbia)
    Toll-Free: 1-888-795-6111
    Available 24 hours a day, 7 days a week. Free, confidential support for anyone in BC affected by gambling.
  • GameSense (BCLC)
    Website: www.gamesense.ca
    On-site GameSense Advisors are available at Qalane Grand Resort to provide free, non-judgmental information and support.
  • Gambling Support BC
    Website: www.gamblingsupportbc.ca
    Provides access to counselling services, self-help resources, and referrals to treatment programmes across British Columbia.
  • Connex Ontario
    Phone: 1-866-531-2600
    Free information and referral service connecting Ontarians to mental health, addictions, and crisis services. (For guests travelling from Ontario.)

United States

  • National Council on Problem Gambling (NCPG)
    National Helpline: 1-800-522-4700
    Text: 1-800-522-4700
    Chat: Available at www.ncpgambling.org
    Available 24/7. Provides crisis intervention and referrals to local treatment resources across the United States.
  • Gamblers Anonymous (North America)
    Website: www.gamblersanonymous.org
    A fellowship of individuals who share their experiences, strength, and hope with each other to recover from gambling problems. Meetings available across North America and worldwide.

United Kingdom & International

  • GamCare
    Phone: 0808 8020 133 (UK Freephone)
    Website: www.gamcare.org.uk
    Available 24/7. Provides information, advice, and support for anyone affected by problem gambling. Live chat also available on the website.
  • BeGambleAware
    Phone: 0808 8020 133 (UK Freephone, operated by GamCare)
    Website: www.begambleaware.org
    An independent charity providing free, confidential information and support to people experiencing gambling-related harms.
  • Gambling Therapy
    Website: www.gamblingtherapy.org
    An international online support service offering free practical advice and emotional support to individuals affected by gambling, in multiple languages. Available to users worldwide.
  • International Centre for Responsible Gaming (ICRG)
    Website: www.icrg.org
    A global leader in funding research and developing educational programmes related to problem gambling and responsible gaming.

Our Responsible Gambling Pledge

We ask that all guests who choose to gamble at Qalane Grand Resort do so responsibly. Here are a few simple reminders to help keep gambling fun:

  • Gamble only with money you can afford to lose — never with money needed for essentials.
  • Set a budget before you start, and stick to it.
  • Set a time limit for your session and take regular breaks.
  • Never chase your losses.
  • Gambling is entertainment — not a way to make money or solve financial problems.
  • Avoid gambling when you are upset, depressed, or under the influence of alcohol or other substances.
  • Balance gambling with other enjoyable activities in your life.

Contact Us

If you have any questions about our Responsible Gambling policy, wish to access any of our support tools, or would like to speak with a member of our team in confidence, please do not hesitate to contact us:


1055 West Hastings Street, Suite 1700
Vancouver, BC V6E 2E9
Canada

Our Guest Services team is available on-site during all casino operating hours and is always ready to assist you with care, compassion, and complete confidentiality.

This policy is reviewed and updated regularly to ensure it remains consistent with current best practices and applicable regulatory requirements. is committed to continuous improvement in the area of responsible gambling.